Heating, Hot water & Gas

• Total or partial loss of central heating or water between 1st October and 30th April.
• For tenants over 75 years of age and those with children under the age of 5 years old or anyone who is seriously unwell there is no seasonal restriction and repairs can be called in all year.
• Total or partial loss of gas supply and blocked flue to fire or boiler.

Plumbing

• Flooding inside the dwelling (not including slow leaks which are not causing damage)
• Total loss of water supply if within the control of the landlord (tenant to check first if water supply has not been cut off in the street). 
• Blocked or leaking foul drain, soil stack, and other blockages not caused by you. (If blockage was/is caused by you, you will be charged for the remedial works).
• Toilet not flushing (And there is no other working toilet in the house)

Electrical

• Any electrical fault causing danger, including loss of lighting to communal stairwells.
• Total loss of electrical power (tenant to check first, that it is not a power cut)

Other Emergency Repairs

• Insecure external doors, windows, or locks (Only if following criminal damage and has been reported to the police you will be asked to provide a crime reference number as proof of this).
• Loose or detached bannister or handrail making stairs or steps unsafe.
• Dangerous structures (e.g., falling masonry and/or roof tiles)
• Water and/or smoke damage following fires or other catastrophic events