Residents Repair Responsibilities
- Internal decoration
- Door handles, locks, and keys
- Cupboard catches
- Hinges
- Tap washers.
- Plugs and chains to sink, basin, and bath.
- Chain pulls and handle to WC cisterns.
- Toilet seats
- Broken glazing (but the Association looks after the window frames)
- Clotheslines, posts, garden fencing
- Dustbins
- Small cracks in the plasterwork
- Any other item not fitted by the Association and not present when you moved into your home.
And if you live in a house
- Blockages to waste pipes of toilets, sinks and drains.
Items damaged by the tenant, family member or visitor may be repaired by the Association, but the tenant must pay the full cost.
Repairs due to burst pipes, fire and other accidents will be carried out by the Association but we are not responsible for any damage to personal items such as clothing, carpets, or furniture.
We advise you to take out full content’s insurance with a reputable company. The Association’s tenants can take-out low-cost insurance with a firm that offers a discount to Housing Association tenants. Please ask us for details
Tenant obligations (Excerpt from tenancy agreement)
Internal decoration and minor repairs
- To keep the interior of the Premises in good and clean condition and to decorate all internal parts of the Premises as often as is necessary to keep them in good decorative order. To undertake such minor repairs and repairs to garden boundary walls and fences as shall from time to time be agreed between the Association and its tenants.
The Associations Obligations
Housing Management
- To provide the Tenant with information on its housing management policies.
Repair of structure and exterior
- To keep in repair the structure and exterior of the Premises including –
- drains, gutters, and external pipes.
- the roof.
- outside walls, outside doors, windowsills, window catches, and window frames including necessary external painting and decorating.
- internal walls, floors and ceilings, doors and door frames, door hinges and skirting boards but not including internal painting and decoration.
- chimneys, chimney stacks and flues but not including sweeping.
- pathways, steps, or other means of access
- plasterwork
- integral garages and stores
- boundary walls and fences but not including garden boundary walls and fences which do not adjoin public land.
Repair of installations
- To keep in repair and proper working order any installation provided by the Association for space heating, water heating and sanitation and for the supply of water, gas, and electricity, including-
- basins, sinks, baths, toilets, flushing systems, and water pipes.
- electric wiring including sockets and switches, gas pipes and water pipes.
- water heaters, fireplaces, fitted fires and central heating installations.
Repair of common parts
- To take reasonable care to keep the common entrance, halls, stairways, lifts, passageways, rubbish chutes and any other common parts, including their electric lighting, in reasonable repair and fit for use by the Tenant and other occupiers of and visitors to the Premises.
External decorations
- To keep the exterior of the Premises and any common parts in a good state of decoration and normally to decorate these areas once every 10 years.
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