Privacy Policy
We are registered with the Information Commissioner's Office (ICO) and comply with UK data protection law.
If you have any questions about how we use your information, please contact us:
The Information We Collect
We only collect personal information that we need to provide housing services.
This may include:
- Your name and contact details
- Information from housing applications
- Tenancy and rent account details
- Records of repairs and communications
- Information you send us through our website
We do not collect more information than necessary.
How We Use Your Information
We use your information to:
- Assess housing applications
- Manage tenancies
- Collect rent
- Arrange repairs
- Meet our legal and regulatory duties
- Respond to enquiries
We only use your information where we have a lawful reason to do so.
Sharing Your Information
We only share your information when necessary, for example with:
- Repair contractors
- Local authorities
- Regulators
- Professional advisers
We do not sell your information.
Keeping Your Information Safe
As a small organisation, we take sensible steps to protect your information, including secure systems, password protection, and restricted access.
We only keep your information for as long as necessary.
Your Rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct incorrect information
- Ask us to delete your information in certain situations
To make a request, please contact us using the details above.
If you are unhappy with how we handle your information, you can contact us or complain to the ICO at www.ico.org.uk.