At the heart of the community since 1947

Pine Ridge receives recognition on its performance.

Special mention from The Housing Ombudsman in its annual Complaints Performance Report

The Housing Ombudsman has published its Annual complaints Review for 2023-2024. Pine Ridge has been highlighted as 1 of only 2 organisations in the country to receive a 0% maladministration rate.

In a letter to Pine Ridge the Housing Ombudsman says:

'These reports are an important part of promoting openness and accountability. They allow us to identify potential areas for learning and improvement, with complaints being an early warning sign that can aid in improved service delivery.'

'You and your staff deserve considerable recognition for this outcome. As you will see from the national data, there are 126 landlords with a maladministration rate of 75% or above.'

Read the annual report for Pine Ridge here

Read the full press release here

Tenant Satisfaction Measures

In October 2023 Pine Ridge ran a tenant satisfaction survey. This is required by the ‘Regulator of Social Housing’ and is a great way to hear from our residents. We are pleased to share with you the results of the survey. These are a great set of figures and we are thrilled with the response. There are areas where we need to focus and improve, but overall, it is very positive.

About us

Who are we?

Pine Ridge Housing Association (Formerly South Midland and Greater London Housing Society) has been providing good quality, low cost accommodation since 1947.

Now focussed in Bushey, Hertfordshire, we continue this legacy of providing a great service to our residents.

Follow this link to discover more about the organisation and our team.

Find out more